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We host forums for Administrators (that is, Operations Managers, Senior Administrators and IT Managers) at large design practices to provide a setting for discussing problems, ideas and solutions.

These are informal get-togethers. The central purpose of the Forum events is to swap ideas and approaches about running IT and Operations at large design practices.

July 2007 Forum attendees

Attendees at the July 2007 Forum

Next Forum : 12 August 2008

Jestico and Whiles IT Services and Management Review

Darren Carroll, IT Manager at Jestico + Whiles, will be running us through the practice's approach to infrastructure, support and stategy, together with a review of his approach to IT Managment.

The event will run from 4 to 6pm, and will be located at Jestico + Whiles at 1 Cobourg Street, London NW1 2HP

Agenda

Darren Carroll, IT Manager at J+W, will be discussing the arrangement of their IT systems and management approach. Darren will be covering J+W's infrastructure, arrangements for Desktop Support and their general approach to managing these aspects. A particular focus will be discussing how J+W's IT strategy is developed and kept "fresh", while ensuring that it meets the company's needs and that strategic aims are achieved.

As part of these discussions, Darren will cover the following, amongst other areas:

  • Annual IT strategy, with a schedule for delivery
  • System Design handbook records all configuration; essential for Disaster Recovery
  • 2 weekly minuted IT Group meetings
  • Structured methods for IT to receive comments from architects
  • CAD and Desktop support "todo" items

Please contact forums@campbell-lange.net if you wish to attend.

Last Forum : Service Level Agreements (SLAs)

The last forum was held at CLW's offices on Tuesday 18 March 2008 at 4.00 p.m.

CLW's Technical Manager Mark Adams gave a talk focussing on how SLAs can be used to describe and help control IT processes. The talk took the perspective of an internal IT department attempting to describe and quantify its service to management. The talk briefly covered some of the theoretical aspects of SLAs, then went on to discuss aspects such as processes, responsibility, measurement and dashboards.

March 2008 Forum attendees

Attendees at the March 2008 Forum

To view the minutes from the forum, please use the link below.

Previous Forums

For notes about previous forums, please follow the following links:

March 2008 : SLAs.
December 2007 : Virtualisation.
September 2007 : Backup.
July 2007 : IT Services Evaluation & Management.
May 2007 : Email archiving and storage, document retrieval.